How can we help?
Answers to the common questions are below. For anything else, email us. A person reads every message.
Email us
Tell us your iPhone model and what you were doing. In the app, Settings > Contact and Feedback starts the email with your app and iOS version.
Common questions
How do I restore RentCalc Pro on a new iPhone?
Open RentCalc, go to Settings and tap Restore Purchase. Sign in to the App Store with the same Apple ID you bought Pro with.
How do I move my apartments to a new iPhone?
RentCalc keeps everything on your iPhone, so it moves with your iPhone’s backup. Back up your old iPhone to iCloud (Settings > your name > iCloud > iCloud Backup) or to your computer, then set up the new iPhone from that backup.
Your apartments, payment plan, move-in photos and notes come back with it.
My rent reminders aren’t arriving.
In RentCalc, open Settings and turn on Reminders. Then check that your iPhone allows notifications from RentCalc, in Settings > Notifications > RentCalc.
Reminders arrive at 9 AM, 3 days before each payment in your plan.
The leasing office applied my credit differently. What do I do?
Open My Home, tap that month and enter what you actually paid. The plan updates the months after it, and anything still owed shows in red so you can raise it with the office.
How do I delete my data?
In RentCalc, go to Settings and tap Delete All App Data. It removes your apartments, photos and payment plans from the app. Copies you saved to the Photos app stay, and a Pro purchase can still be restored.
Which iPhones does RentCalc work on?
Any iPhone running iOS 16.4 or later.